Privacy Policy

    ProspectScout is operated by Prevail Holdings Inc. dba ProspectScout.

    Last updated November 2026.

    Our Services and This Policy

    This policy covers the ProspectScout website (prospectscout.com), the LinkedIn outreach platform (agent.prospectscout.com) and ProspectScout CRM (crm.prospectscout.com). Sections below that mention connected mailboxes or calendars apply only to customers who choose to connect them in the CRM.

    ProspectScout CRM Data

    When you use ProspectScout CRM, we store the records your workspace creates or imports, such as companies, people, leads, deals, pipelines, notes, activities, custom fields and attachments, along with workspace membership, roles and an audit history of changes. We use this information only to provide the CRM to your workspace.

    Connected Gmail, Outlook and Calendar Accounts (Planned)

    Gmail, Outlook and calendar connections are not yet available in ProspectScout CRM. This section describes how we plan to handle that data when the feature launches; we will update this policy before it does. If you connect a Google (Gmail and Google Calendar) or Microsoft (Outlook and Microsoft 365 calendar) account, the CRM will access only what is needed for the features you use: email messages and their headers, sender and recipient addresses, timestamps and attachments, and calendar events with their times, attendees and meeting details. We will use this to show email history and meetings next to the matching CRM contacts and deals, to match replies to the right records, and to send or schedule messages and meetings you choose to send. You will grant access through Google's and Microsoft's own sign-in screens, where you can see the permissions requested before you agree, and the CRM will explain in the product what each connection is used for.

    Who Can Receive Connected Data

    Connected email and calendar data will be shared only: (1) with other members of your workspace, when the connecting user chooses to share a thread or meeting with the workspace; (2) with the AI service provider that runs an AI feature, only when you choose to use that feature, as described below; (3) with the hosting and infrastructure providers that operate the CRM on our behalf; and (4) where required by law. Connected data is not sold and is not used for advertising.

    AI Features and Service Providers

    Some CRM features use AI. Today, company research features process company information and public sources you collect in the CRM. Planned mailbox features, such as email summaries and draft replies you review before sending, will only run when you choose to use them. When you do, the email or calendar content you select is sent to our AI service provider to produce that result for you. We do not use connected mailbox or calendar data to train generalized AI models.

    Your Consent

    Connecting a Gmail, Outlook or calendar account will always be optional and started by you. Before you connect, the CRM will show you what information it is requesting, what it will do with it, who may see it, and how to disconnect, and will ask you to agree, in addition to the provider's own authorization screen. Only the permissions needed for features actually available to you will be requested. Google and Microsoft data will be used and transferred only to provide the user-facing features you choose, for the purpose disclosed to you. This policy does not replace that consent. If we want to access new categories of Google user data or use it for a materially different purpose, we will notify you and ask for your consent again first.

    Google API Services User Data Policy

    ProspectScout's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We will use Google user data only to provide and improve the user-facing CRM features described above. We will not transfer it except as needed to provide those features with your consent, for security purposes, to comply with law, or as part of a merger, acquisition or sale of assets, and in that case only after obtaining your explicit prior consent. We will not use it for advertising, sell it, or use it to train generalized AI models. Our staff will not read Google user data unless you give permission for specific messages (for example, for support), it is needed for security purposes such as investigating abuse, it is required by law, or the data has been aggregated and anonymized for internal operations.

    Read the Google API Services User Data Policy

    Dedicated Sender Operators

    Dedicated Sender operators work only on LinkedIn outreach in the outreach platform. They will have no access to ProspectScout CRM workspaces, connected Gmail or Outlook mailboxes, calendar data, or AI results generated from that data.

    Disconnecting Accounts and Deleting Data

    When mailbox and calendar connections launch, you will be able to disconnect a Google or Microsoft account in the CRM, or by removing ProspectScout's access in your Google or Microsoft account settings. After you disconnect, the CRM will stop syncing new information from that account and will delete the stored access and refresh tokens for it. Disconnecting removes only your own stored access; the application's shared connection with Google or Microsoft stays in place for other users. Email and calendar data already synced, and AI results you saved to CRM records, stay in your workspace until you delete them or ask us to; disconnecting alone does not remove saved CRM records. To ask us to delete synced email and calendar data, saved AI results or your workspace, contact us using the details below. We will confirm the request and tell you what will be removed, including when it will clear from backups.

    Information We Collect

    We collect information you submit through our inquiry form, including your name, email address, company, the number of LinkedIn accounts or Dedicated Senders you are considering, and your preferred start date. We may also collect basic technical information such as browser type and pages visited.

    How We Use Information

    We use the information you provide to respond to your inquiry, discuss service options, coordinate Dedicated Sender availability, and communicate about your engagement. We do not sell your personal information.

    Offers and Marketing Emails

    If you request a promotional offer, such as our first-month discount code, we collect your first and last name, email address, the page you signed up from, and the time of your request. We use it to send the code and to send ProspectScout marketing emails, which you agree to when you submit. You can unsubscribe from marketing emails at any time using the link in any email or by contacting us.

    Campaign Data

    When you engage ProspectScout, you may share target lists, messaging, and qualification criteria. That material remains yours. We use it only to carry out the campaign you authorize and we ask you to confirm that you have the right to use and share it.

    Sharing

    We may share information with service providers who support our operations, such as email and hosting providers, and with the Dedicated Sender operators assigned to your LinkedIn campaign, limited to what they need to perform that work. Operators do not receive CRM data or connected mailbox and calendar data. We may also disclose information where required by law. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

    Text Messaging (SMS)

    If you provide your mobile phone number and opt in through our website or customer portal, we may send you text messages related to your account setup, onboarding coordination, and customer support. We do not send marketing or promotional text messages. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out of text messages, or HELP for help. Text messaging originator opt-in data and consent will not be shared with any third parties.

    Data Retention

    We retain inquiry and engagement records for as long as needed to provide services and meet legal, accounting, and reporting obligations.

    Security

    We use reasonable administrative and technical safeguards to protect the information we hold. When mailbox and calendar connections launch, the access and refresh tokens for connected accounts will be stored encrypted, and staff access to connected data will be limited to the authorized purposes described in this policy, with access recorded where required. No method of transmission or storage is completely secure.

    Your Choices

    You may request access to, correction of, or deletion of the personal information you have provided by contacting us at the address below. You may opt out of marketing communications at any time.

    Analytics and Cookies

    How optional tracking works depends on where you are, which we determine from our hosting provider's country signal (we do not store your IP address for this). In the European Economic Area, the United Kingdom and Switzerland, and anywhere we cannot determine or have not reviewed your location, optional cookies and tags stay off until you choose: you can accept all, reject nonessential, or choose categories. In the United States, optional analytics and advertising measurement are on by default without a pop-up banner; you can opt out of targeted advertising and the sale or sharing of personal information, or turn off analytics, at any time and without an account using the Your Privacy Choices link in the footer of every page. If your browser sends a Global Privacy Control signal, we treat it as a request to opt out of sale, sharing and targeted advertising and turn advertising measurement off. Analytics (Google Analytics and Microsoft Clarity) measures how visitors find and use the site: pages viewed, approximate location, device and browser type, how you arrived, and, for Clarity, clicks, scrolling and session replays. It is shared with Google and Microsoft as our analytics providers. Advertising measurement (Google Ads, Reddit and OpenAI) tells us whether visitors from our ads later sign up or subscribe; it shares page visits and ad-click identifiers with those platforms. The two categories are separate: turning one on never turns on the other. When you turn a category off, we stop it before sending anything further, delete its cookies on this site, and reload the page; data already sent to a provider is handled under that provider's policy. Essential storage remembers your choice, including a cookie shared with our signup app at agent.prospectscout.com so both sites respect the same choice; turning tracking off on either site stops it on the other, normally within a few seconds, and in any case before either site sends a further optional event of its own. Permission you give lasts up to 12 months, after which we ask again. A choice to turn tracking off does not lapse: it is kept when it expires or when we update this policy, until you change it. When you continue to our signup app, campaign tags pass with the link, and ad-click identifiers pass only while advertising measurement is allowed.

    Third-Party Platforms

    Campaign activity and connected accounts rely on third-party platforms, including LinkedIn, Google and Microsoft, which operate under their own terms and privacy policies. We do not control those platforms or their handling of data.

    Changes to This Policy

    We may update this policy from time to time. The effective date below reflects the most recent version.

    Contact

    ProspectScout, 5851 Legacy Cir, 6th Floor, Plano, TX 75024.